Shipping
When will my order ship?
Orders placed during normal business week may take up to 1-3 business days to process.
Orders placed after hours and/or during weekend hours will begin to process next business day, in which the estimated time frame above will take place.
My package says delivered, but I don’t have my order.
At times the carrier does mark packages as delivered in advance to speed up their routing process. Please allow up to 2 business days from the date your package was marked as delivered for possible arrival. Once this timeframe has surpassed please contact our customer care team to immediately assist you!
My order was shipped to the wrong address.
Sadye’s Jewelry recommends to always review, verify and confirm inputted addresses at time the order is placed. Sadye’s Jewelry does not take responsibility for incorrect addresses inputted at time an order is placed. If your order has shipped, we will need to await the final destination of your package for an alternate resolution to be provided.
Returns, Cancellation, Exchanges
We do not accept refunds at this time for most cases, must contact us.
Can I cancel my order?
If your order has not been shipped, in which a tracking number has not been assigned to your order we may of course cancel your order. If it has been shipped you will need to refuse the package at time of delivery and have it returned to sender. Once Sadye’s Jewelry receives this return package a refund will be issued for the item returned.
How long does it take for a refund to process?
Once Sadye’s Jewelry confirms a refund has been processed it typically takes up to 5-7 business days for a refund to be credited back to your original form of payment.
Please note the estimate provided above is a general estimate, ultimately, processing time frame all depends on your banks personal policies.
I changed my credit/debit card.
Sadye’s Jewelry is only able to credit original form of payment methods for which how the order was processed. Please note, once a refund has taken place, you will need to contact your banking institution to have the funds re-routed to the proper location as we are unable to assist in personal banking matters.
Customer Care
Have further questions?
Simply email our customer care team contactsadye@gmail.com.
I received the incorrect order.
Oh no! We do our best to get your order to you in perfect condition, but we do understand that mistakes do occur. As we value your complete satisfaction, our top priority is your shipping experience with us! We will gladly assist you with any issue with your order. Please contact our customer care team within 7 business days of delivery to immediately help you. Please note that you may be required to provide photos of the received items for our team to better assist you!
Am I able to modify my current order?
No, unfortunately we cannot modify orders once they have been placed. We may of course cancel your order if it has not been shipped so you may proceed to process a new order with the selected items you wish to receive, simply contact our Customer Care Team to review the status of your order prior to placing a new order.
